Massive, volume and bulk hirings are common industry terms used by headhunters, recruiters and various other professionals dealing specifically with Business Process Outsourcing (BPO) and Call Centre recruitments.
A regular flow of hiring all year round with executives leaving and joining the organisation is a very common norm in this industry. Not to be missed – the “scam” call centers and BPOs can be found across India employing hundreds and thousands of young professionals.
The always high demand of executives required in this industry attracts its workforce primarily through attractive salary packages for professionals with 7 to 8 years of experience. This makes the industry competitive and some job seekers knowingly or unknowingly fall into the silent act of “The Lie Untold” of past employment falsification.
Why?
The reasoning behind falsified information arises due to the circumstances of a candidate or their situation which could be justifiable for the candidate in essence but not in practice especially when prospective employers conduct pre-employment background screening as part of their recruitment strategy.
Setting up a registered company, domain names, logos, website, business emails, certificates designing and stamps are few essential tools used by job seekers via agencies which provide “fake experience letters”, “fake employment verifications” – in a nutshell background check report status will be “clear”.
Sadly, for many BPOs and Call centres these cases go unnoticed as the buck stops at the “typical background check process” which is a “check in-the-box” and the price paid typically a 1000 – 1500 INR report limits not only the scope of background check inquiries but also increases the risks of negligent hiring lawsuits by clients.
This case study is to convey the risks for job seekers who believe that by falsifying their past employment records through various means could help them get a better job, but in the long run as you will move further in your career, your prospective employers will be expanding the scope of background checks meaning you now have more chances of getting caught.
In the past, many BPOs and call centres have lost their clients due to data theft and sexual harassment reasons orchestrated by employees with discrepant employment history which was simply a Lie Untold.
On the other hand, the BPO and Call Centre industry should focus on increasing the scope of background checks’ inquiries and move beyond the standard operating procedures of a “typical background check”. This could help the business protect its client and fellow staff members.